- 3rd February 2021
- Posted by: Timoléon Cholet
- Categories: SagaBrand, Africa, Foodservice, Consumer, Retail & Shopping Malls, Kenya
In Kenya, most casual dining and QSR players have been ‘relatively’ spared by the Covid19 crisis, with outlets closed only during a few weeks in early 2020.
In our January 2021 ranking of QSR/Casual Dining brands (according to their satisfaction score), KFC is #1 ahead of Java House and Spur. Cold Stone Creamery is #4 and Kukito, which opened 15 months ago, takes a surprising #5 spot. Interesting to note that with the exception of KFC, Cold Stone Creamery and Subway, most brands in the Top 10 are either local or regional chains.
Ranking of QSR/Casual Dining brands in Kenya, based on their satisfaction score in January 2021:
- Java House
- Cold Stone Creamery
- Pizza Inn
- Planet Yogurt
- Big Square
- Chicken Inn
SagaBrand, the continuous tracking tool for brands across the African continent. In Kenya, more than 500 brands are assessed on a daily basis via our online panel
Satisfaction score: For which brands below are you a SATISFIED customer? For which brands below are you a DISSATISFIED? Score is calculated by subtracting the DISSATISFIED percentage from the SATISFIED percentage for each brand.
Population: adults above 18 years old.
Period: January 2021.
N = 800
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